January 8, 2026
SYMCOR'S ONLINE PRIVACY STATEMENT
INTRODUCTION
As a leading provider of business process outsourcing services, protecting privacy, and maintaining trust is core to how Symcor conducts its business. Symcor is a reputable leader in data security, governance, and privacy, consistently setting the standard for compliance and innovation in secure data exchanges.
This Online Privacy Statement applies to the personal information we collect about you when you use our website or communicate with us. It explains how we collect and use personal information on our website and how personal information may be shared. This Online Privacy Statement also sets out the measures we take to help protect your personal information and how you may contact us about our privacy practices.
Symcor operates in a highly regulated environment, supporting major Canadian financial institutions, and manages data with strict confidentiality, integrity, and accountability.
Our governance practices include clear responsibilities for personal information management, data retention policies, incident management procedures, and respect for individual rights. By continually strengthening privacy and data governance, Symcor ensures compliance with data protection laws, resilience against cyber threats, and enhanced client trust through accountable and secure data management.
COLLECTION AND USE OF PERSONAL INFORMATION
Symcor strives to limit the amount of personal information collected to that which is necessary and appropriate for the identified purposes. Every time you visit our website or communicate with us or use our services, we may collect and use your personal information that you have provided directly or indirectly for the purposes identified below, or as permitted or required by applicable law.
Careers: Symcor regularly posts available positions. If you apply for a position in the “Careers” section of our website, you may provide us with certain personal information about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. We may also collect publicly available information about you from third party website such as information contained in your social media profiles as well as other information you may have publicly shared. We use this information for the purpose of processing and responding to your application and assessing your suitability for current and future career opportunities. Should a position be offered to you, with your consent, we will request that you provide additional personal information to us for the purpose of completing reference checks and background screening requirements as a condition of the offer. Your personal information may also be disclosed to other parties (e.g. background screening agency) as part of this process and will be retained as long as required to fulfill the purpose, according to applicable laws, and Symcor’s records management policy.
Automated Decision Making: Symcor may, from time-to-time, process personal information with the use of automated decision-making systems or technologies, for e.g., resume screening, product improvement, or communications. Such systems may be used to enhance the user experience, and support our business operations, or service offerings.
Communications: We may offer you the ability to sign up to receive communications from Symcor about resources, promotions, news, events, and other information about our products and services. We may collect certain information (such as first and last name, company name, email address, or phone number) to send you the communications you have requested to receive. You can opt out of receiving email from us by following the opt-out or “unsubscribe” instructions provided in the email or other message, or by contacting us as set out below. Please note that you may continue to receive transactional and account-related electronic messages from us.
Contacting Us: If you contact us with an inquiry, you may provide information that identifies you, such as your name, email/home address, or a telephone number, along with additional information we need to help us promptly answer your inquiry. We may retain this information to assist you in the future and to improve our customer service and service offerings.
Accessibility feedback or alternate format requests: The information you share with Symcor may be used for the purposes of identifying, removing, and preventing accessibility barriers, and to enable us to acknowledge and communicate with you about your feedback or alternate format request in accordance with our obligations under the Accessible Canada Act. For more information about Symcor’s Accessibility Plan, Feedback Process and Alternate Format Requests, visit www.symcor.ca/accessibility.
Website Visit/Use: We may collect information about your visits to our website, such as your browsing behaviour on Symcor’s sites, including the pages you view, the links you click, search terms you enter, and other actions you take in connection with your visit. We may also collect data to understand your interests and needs. We may also collect certain information from the browser you use to visit our websites, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website (in aggregate) that referred you to our websites, any URLs you select on our websites, and other related information such as pages visited, time of visit, type of browser used, operating system and average time spent on our website. We also use web analytics services such as Google Analytics. These services use cookies to help us analyze how visitors use the website. Google uses this information (including your IP address) for the purpose of evaluating website use, compiling reports on website activity for website operators, and providing website operators with other services relating to website activity and internet usage. You can also obtain additional information on Google Analytics’ collection and processing of data and data privacy and security at the following links:
• https://policies.google.com/technologies/partner-sites; and
• https://support.google.com/analytics/topic/2919631
Pixels or tags
Our website may periodically use “pixels,” pieces of code or invisible images, to collect and analyze information about website visitors and track their activity on our site. These are used for purposes such as to track the performance of our advertising campaigns. This activity can involve third parties such as Google, or Symcor’s advertising agencies.
Use of Cookies and Similar Technologies
We may collect information about you using internet/web tools like cookies. Symcor’s website uses cookies and similar technologies to enhance your online experience and improve site functionality. The data gathered from cookies enables us to better understand your interests and needs, so that we can serve you better. Cookies are small data files placed on your device that allow the website to recognize you on future visits, remember your preferences (such as language selection), and analyze how you interact with our site. This helps us tailor content, optimize usability, and deliver relevant information.
Purposes for Collecting Cookie Data
We use cookies for the following purposes:
• Ensuring the website operates smoothly, including secure login, navigation, and access to protected areas.
• Understanding site usage and identifying areas for improvement • Remembering your choices and settings to provide a customized experience
• Measuring marketing and advertising effectiveness and delivering relevant content
• Managing consent and cookie settings in line with privacy laws
Cookie Categories
• Required Cookies: Essential for basic website operations and security. These are always set to Active.
• Functional Cookies: Remembers your preferences to personalize your experience and to improve performance.
• Advertising Cookies: Track browsing habits to provide tailored advertisements and assess campaign effectiveness. These help us understand usage patterns and improve site content.
Managing Your Cookie Preferences
In accordance with Canadian Privacy laws, Symcor is committed to obtaining meaningful consent before collecting or processing personal information through cookies, except where strictly necessary for website operation. You can manage or disable cookies through your browser settings or via our website’s Cookie Preferences tool. Please note that disabling certain cookies may impact website functionality or limit access to some features. You will be presented with clear options to accept or manage your cookie preferences, and you may withdraw your consent to the use of non-required cookies at any time.
SHARING OF PERSONAL INFORMATION
Symcor will not disclose your personal information to third parties without your consent, except as set forth below or as permitted or required by applicable law. We may transfer and/or disclose personal information that you provide as follows:
Service Providers: The personal information you provide to Symcor may be shared with, or otherwise made available to, certain third parties that perform services on Symcor’s behalf. We may transfer personal information about you to countries other than the country in which the information was originally collected, including to the United States and other foreign jurisdictions in accordance with applicable law. In the event personal information is transferred to the U.S. or other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement, or governmental authorities in accordance with those laws.
Legal: Symcor may disclose your personal information in response to a search warrant or other legally valid inquiry or order (which may include lawful access by Canadian, US or other foreign governmental authorities, courts or law enforcement agencies), to other organizations in the case of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law, legal process or regulation. Your personal information may also be disclosed where necessary for the establishment, exercise, or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
Sale or Assignment of Business: Personal information may be provided to third parties in connection with a business transaction, including a prospective or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Symcor, or as part of a corporate reorganization or other change in corporate control, including for the purpose of determining whether to proceed or continue with such transaction or business relationship.
THIRD-PARTY WEBSITES:
Third Party Links: For your convenience, our website may provide links to other third-party websites that Symcor does not own or operate. These links are not intended as an endorsement of or referral to the linked websites.
Interaction with Symcor Ads: You may have reached our website by clicking on one of our advertisements located on a third-party’s website. These third parties use their own technologies (including cookies and pixel tags) to track ad effectiveness by confirming whether you clicked through our advertisements and interacted with our website. On that basis, they may show you additional Symcor advertisements on their websites or the websites of their affiliates.
Ad Services on Third-Party Websites: We may buy ad services from reputable third-party websites. Purchasing ad services on those sites helps us place our ads in front of business leaders in Canada who may be interested in our products and services.
Third-party websites have separate and independent privacy policies, notices, and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for these third-party websites or the way they may collect, use, or disclose, secure and otherwise treat personal information. We encourage you to read the privacy statement of every website you visit.
RETENTION OF PERSONAL INFORMATION
We have retention processes designed to retain personal information for no longer than necessary for the purposes set out in this Online Privacy Statement or to otherwise meet legal or regulatory requirements.
SECURITY OF PERSONAL INFORMATION
We understand that security is critical to individuals who provide us with their personal information. As part of our commitment to privacy and security, we have implemented reasonable physical, technical, and administrative safeguards to help protect personal information in our custody and control.
ACCESS TO YOUR PERSONAL INFORMATION
You have a right to request access to your personal information that Symcor has about you. If you submit personal information via our website, or otherwise provide us with your personal information, you may request to access, update, modify or correct your personal information (subject to exceptions prescribed by laws and regulations) by submitting a written request to our Privacy Office at symcorprivacy@symcor.com. We may request certain personal information for the purpose of verifying your identity.
You may also request access to the following information on automated decisions by Symcor, i.e.:
• The personal information utilized in the decision-making process
• The reasons that led to the decision; or
• The right to request that your personal information used in the decision be reviewed or altered/corrected.
CHANGES TO THIS PRIVACY STATEMENT
This Online Privacy Statement may be updated periodically to reflect changes to our personal information practices for this Symcor website. The revised Online Privacy Statement will be posted on the website. We strongly encourage you to refer to this Online Privacy Statement for the latest information about our personal information practices.
CONTACT US
Symcor’s Chief Privacy Officer oversees the management of the overall Privacy Program, ensuring the protection and governance of personal and confidential information is in line with regulatory expectations and industry standards. If you have any questions, about this Online Privacy Statement or about Symcor’s personal information practices and handling procedures, please contact our Privacy Office at symcorprivacy@symcor.com or by mail at:
Chief Privacy Officer
Symcor Inc.
1 Robert Speck Parkway, Suite 400
Mississauga, ON
L4Z 4E7
